Return Policy

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Return Period

We offer a 30-day return period from the date of purchase for eligible items. All return requests must be initiated within this 30-day window to be considered.

The return period begins on the date you receive access to the course or product, or the date of purchase, whichever is later. For subscription-based services, the return period applies to the initial purchase only.

Please note that the return period may vary for certain promotional items or special offers, which will be clearly stated at the time of purchase.

Return Conditions

To be eligible for a return and refund, the following conditions must be met:

• The return request must be made within the specified return period (30 days from purchase)
• For digital courses, you must not have completed more than 25% of the course content
• The course or product must not have been downloaded, copied, or shared with others
• You must provide a valid reason for the return request
• The purchase must have been made directly through our website
• You must not have previously requested a refund for the same item

We reserve the right to deny return requests that do not meet these conditions or that we determine to be fraudulent or abusive.

Cost of Return Shipping

Since we primarily offer digital products and online courses, there are typically no physical items to return and therefore no return shipping costs.

In the rare event that you have purchased a physical product from us:

• Defective or Incorrect Items: We will cover the cost of return shipping if the item is defective, damaged, or if we sent you the wrong item
• Customer-Initiated Returns: For returns initiated by the customer (change of mind, not as described, etc.), the customer is responsible for return shipping costs
• Free Returns: We may offer free return shipping for certain products or during promotional periods, which will be clearly stated at the time of purchase

All physical returns must be sent to our address using a trackable shipping method. We are not responsible for items lost during return shipping.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Send an email to support@artisanstcustom.cv with the subject line "Return Request"
2. Provide Information: Include the following in your email:
   • Your order number or purchase confirmation
   • The name of the course or product you wish to return
   • The date of purchase
   • Reason for the return
   • Any relevant screenshots or documentation
3. Review Period: We will review your request within 2-3 business days and respond via email
4. Approval: If approved, we will provide instructions for completing the return
5. Processing: Once we receive and verify your return (if applicable), we will process your refund within 5-7 business days

For digital products, access will be revoked upon approval of the return request. For physical products, you will receive return shipping instructions if applicable.

Non-Returnable Items

The following items are not eligible for returns or refunds:

• Completed Courses: Courses that have been 100% completed or where a certificate of completion has been issued
• Excessive Usage: Courses where more than 25% of the content has been accessed or completed
• Downloaded Content: Digital downloads, software, or materials that have been downloaded or accessed
• Special Promotions: Items purchased during special promotional periods where returns are explicitly excluded
• Gift Purchases: Items purchased as gifts (the original purchaser must initiate the return)
• Custom or Personalized Items: Customized courses or personalized content created specifically for you
• Subscription Renewals: Renewal fees for ongoing subscriptions (cancellation applies to future periods only)
• Third-Party Products: Products or services provided by third parties that we facilitate access to

If you have questions about whether your purchase is eligible for return, please contact us before initiating a return request.

General Legal Requirements

This return policy is designed to comply with applicable consumer protection laws, including:

• Distance Selling Regulations: For customers in jurisdictions with distance selling protections, you may have additional rights to cancel purchases within a specified period
• Consumer Rights: Nothing in this policy affects your statutory rights as a consumer
• Defective Products: If a product is defective or not as described, you have the right to a full refund regardless of the return period
• Cooling-Off Period: Some jurisdictions provide a mandatory cooling-off period for online purchases, which may extend beyond our standard return period

If you are located in a jurisdiction with mandatory return rights that exceed our policy, we will honor those legal requirements. Please contact us if you believe you are entitled to additional protections under local law.

This policy does not limit or exclude any rights you may have under applicable consumer protection legislation that cannot be excluded or limited.

Order Cancellation Policy

You may cancel an order before you receive access to the course or product:

• Before Access: If you cancel before receiving access, you will receive a full refund within 5-7 business days
• After Access: Once you have received access, cancellation follows our standard return policy (30-day return period)
• Processing Orders: Orders that are still being processed may be cancelled by contacting us immediately

To cancel an order, contact us at support@artisanstcustom.cv with your order number and cancellation request.

Subscription Cancellations

For subscription-based services:

• You may cancel your subscription at any time
• Cancellation will take effect at the end of your current billing period
• You will continue to have access until the end of the paid period
• No refunds are provided for the current billing period after cancellation
• To cancel, contact us or use the cancellation option in your account settings

Refund Procedure

Once your return is approved, we will process your refund as follows:

Refund Timeline

• Processing Time: 5-7 business days from approval of your return request
• Payment Method: Refunds will be issued to the original payment method used for the purchase
• Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account

Refund Amount

• Full Refund: You will receive a full refund of the purchase price for eligible returns
• Partial Refund: In some cases, we may offer a partial refund if you have accessed a portion of the content
• Shipping Costs: Original shipping costs are refunded only if the return is due to our error (defective item, wrong item sent)
• Processing Fees: Any processing fees charged by payment processors are non-refundable

Refund Methods

• Credit/Debit Cards: Refunds are processed to the original card (may take 5-10 business days to appear)
• PayPal: Refunds are processed to your PayPal account (typically 3-5 business days)
• Other Payment Methods: Refunds for other payment methods will be processed according to the payment provider's policies

You will receive an email confirmation once your refund has been processed. If you do not see the refund in your account after the expected timeframe, please contact us with your order number.

Note: We reserve the right to refuse refunds if we suspect fraudulent activity, abuse of our return policy, or violation of our Terms of Use.

Contact Information

If you have questions about our Return Policy or need to initiate a return, please contact us:

Email: support@artisanstcustom.cv
Address: Regus — 1390 Market Street, Suite 200, San Francisco, CA 94102, USA
Phone: +1 (415) 293-8045

For return requests, please include "Return Request" in your email subject line along with your order number to ensure prompt processing.