Privacy Policy

Last updated:

Introduction

Artisanstcustom ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website.

Information We Collect

We collect various types of information to provide and improve our services:

Personal Information

• Name and contact information (email address, phone number, mailing address)
• Account credentials and profile information
• Payment and billing information
• Course enrollment and progress data

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies

Information from Third Parties

• Social media profile information (if you connect your social media accounts)
• Payment processor information
• Analytics and advertising data from service providers

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our courses and services
• Communication: To respond to your inquiries, send course updates, and provide customer support
• Payment Processing: To process transactions, manage subscriptions, and handle refunds
• Personalization: To customize your learning experience and recommend relevant courses
• Analytics: To analyze usage patterns, improve website functionality, and enhance user experience
• Marketing: To send promotional materials, newsletters, and course recommendations (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, security issues, and technical problems

Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract Performance: When processing is necessary for the performance of a contract with you (e.g., course enrollment)
• Legal Obligation: When processing is necessary for compliance with a legal obligation
• Legitimate Interests: When processing is necessary for our legitimate interests (e.g., website security, fraud prevention) and does not override your rights and freedoms
• Vital Interests: When processing is necessary to protect someone's life or physical safety

You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

• Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
• These providers are contractually obligated to protect your information and use it only for specified purposes

Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

Legal Requirements

• When required by law, court order, or government regulation
• To protect our rights, property, or safety, or that of our users or others
• To investigate potential violations of our Terms of Use

With Your Consent

• We may share information with third parties when you explicitly consent to such sharing

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of sensitive information with encryption at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response procedures for security breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to and receive a copy of your personal data
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing of your personal data
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within 30 days (or as required by applicable law).

You also have the right to lodge a complaint with a supervisory authority if you believe we have violated your data protection rights.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

When we transfer personal data from the EEA to countries outside the EEA, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

By using our services, you consent to the transfer of your information to countries outside your country of residence.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account Information: Retained while your account is active and for a reasonable period after account closure
• Course Data: Retained to provide course access and maintain records of your progress
• Payment Information: Retained as required by financial and tax regulations (typically 7 years)
• Marketing Data: Retained until you opt-out or withdraw consent
• Analytics Data: Retained in aggregated, anonymized form for analytical purposes

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

For users between 13 and 18 years old, we recommend obtaining parental or guardian consent before using our services.

Third-Party Services

Our website uses various third-party services that may collect information about you:

Google Ads Conversion Tracking

• We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns
• Google may use cookies and similar technologies to track your interactions with our ads
• For more information, visit Google's Privacy Policy

Google Ads Remarketing

• We use Google Ads remarketing to show you relevant ads on other websites you visit
• This service uses cookies to serve ads based on your past visits to our website
• You can opt-out of Google's use of cookies by visiting Google's Ad Settings

Google Analytics

• We use Google Analytics to analyze website traffic and user behavior
• Google Analytics collects information such as page views, session duration, and user demographics
• You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on

Google Maps API

• We may use Google Maps API to display location information
• When you interact with Google Maps, Google may collect information about your location and usage
• For more information, see Google's Privacy Policy

These third-party services have their own privacy policies. We encourage you to review them to understand how they collect and use your information.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website.

For detailed information about the types of cookies we use, how we use them, and how you can manage your cookie preferences, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@artisanstcustom.cv
Address: Regus — 1390 Market Street, Suite 200, San Francisco, CA 94102, USA
Phone: +1 (415) 293-8045

For data protection inquiries, please include "Privacy Policy Inquiry" in your subject line to ensure prompt handling of your request.